Manager/Director of Full Service Restaurant (FSR) Program

Manager/Director of Full Service Restaurant (FSR) Program

Empresa: BP Americas, Inc.. Entity: Customers & Products Job Family Group: Retail Group Job Description: The Manager, Full-Service Restaurants (FSR) is a strategic business leader responsible for defining, developing, and executing the company’s end‑to‑end FSR strategy, representing more than $110 million in annual sales . This role oversees the vision, performance, and profitability of all proprietary, branded, and leased FSR concepts while driving operational excellence, financial discipline, and a differentiated guest experience across the network. Key Responsibilities Strategic Leadership & Program Development - Develop and own a comprehensive short‑ and long‑term FSR strategy that positions TA as the leading travel‑center operator in full‑service dining. - Create scalable, profitable food programs—including menu design, product development, category management, supply chain optimization, equipment standards, and operating procedures. - Conduct regular program assessments to evaluate performance, identify gaps, and implement corrective actions. - Build and present business cases, financial models, and program recommendations to senior leadership. Cross-Functional Collaboration - Partner with Operations to ensure flawless program execution, consistent quality, and operational readiness. - Work with Facilities to define equipment standards, preventive maintenance protocols, and lifecycle planning. - Collaborate with Marketing to develop go‑to‑market strategies that drive guest awareness, engagement, and sales growth. - Partner with Technology, Finance, and Operations to develop supporting systems, accounting processes, and performance reporting. - Ensure all programs deliver required return on investment and align with company financial and operational objectives. Operational Excellence & Compliance - Champion a culture of safety, reliability, and food safety compliance through clear processes, standards, and training. - Support field teams by resolving operationa