Bilingual Client Service Supervisor Spanish/English

Bilingual Client Service Supervisor Spanish/English

Empresa: Help at Home. Overview As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking a Bilingual Client Service Supervisor (Spanish/English) who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: - Comprehensive medical, dental, and vision coverage - 401(k) retirement plan - Paid time off and holidays - Employee assistance programs and wellness initiatives - Flexible options to support a balanced life Responsibilities What You'll Do: - Maintain elements of the assigned clients’ files, and all related paperwork. - Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. - Assigns homecare aides based on the client’s overall needs and Plan of Care. - Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. - Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. - Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. - Prepares and submits routine departmental reports as required. - Records and maintains accurate documentation of the client’s condition and overall service. - Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. - Appropriately handles client complaints and problem