Coordinator, Employee Service Center

Coordinator, Employee Service Center

Empresa: Chipotle Mexican Grill. CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY As the Coordinator, Employee Service Center (ESC), you will support Chipotle’s restaurant and corporate employees by delivering timely, accurate assistance across a range of HR-related inquiries. You will serve as a first point of contact for employees, helping resolve questions related to benefits, payroll, onboarding, I-9, and other day-to-day processes. In this role, you will balance a high volume of inbound calls and emails with offline casework, ensuring employee information is accurately managed across systems such as Workday and Paradox. Through consistent, high-quality support, you will help maintain smooth HR operations and a positive employee experience across the organization. WHAT YOU’LL DO - Provide prompt, accurate Tier 1 support to Chipotle restaurant and corporate employees by handling incoming calls and emails, and documenting and managing case details in ServiceNow in accordance with established processes and procedures. - Support New Restaurant Openings (NROs) by conducting outbound calls and emails to restaurants, helping ensure employees and managers receive timely guidance and support on HR processes during onboarding and launch activities. - Triage and escalate complex or unresolved cases (e.g., payroll discrepancies, benefits issues, system access challenges) to Tier II partners as appropriate. - Maintain and update confidential employee information including legal name changes, contact updates, and personal identification details, with a high leve