Customer Solution Architect

Customer Solution Architect

Empresa: Teradata. Our company At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI. What You’ll Do The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation. As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities. The role supports both pre- and post-sales motions, with a strong emphasis on maximizing platform utilization, identifying technical differentiators, and advancing ARR through technical progression. Key Responsibilities Customer Advocacy and Relationship Leadership - Establish and maintain trusted relationships across customer organizations from technical leads to executive sponsors. - Act as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve account health. - Relay customer feedback, technical blockers, and solution gaps internally to influence product direction and ensure timely responses. - Demonstrate value realization of Teradata solutions through ongoing customer engagement and success planning. Adoption and Innovation - Champion adoption by highlighting Teradata’s technical differentiators and underutilized capabilities. - Educa