ASSISTANT FRONT OFFICE MANAGER

ASSISTANT FRONT OFFICE MANAGER

Employer: Compass Group, North America. Flik Hospitality Group **What makes FLIK click** _What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions._ _We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish._ **Job Summary** Manage the daily operations of the AT&T Hotel and Conferencen Center's front desk by providing support to front desk staff and assisting with any guest challenges. **Key Responsibilities:** + Assist the Front Office Manger with the daily operation of the Front Desk, coordinating with other departments as required to manage Guest satisfaction. Assist with the day-to-day operation of the Front Desk by ensuring staffing, service and financial standards are met. Prepare any relevant reports or documentation as needed. + Ensure the day-to-day operation of the Front Desk meets AAA 5-Diamond, and PLATINUM SERVICE standards at all times by working along side colleagues on a regular basis. + Participate in the Rooms Division daily Manager on Duty schedule rotation and become part of the Lobby Greeter rotation. + Attend management meetings and those that relate to the Front Desk. + Responsible for the day of rooms inventory control, effective blocking of reservations to maximize occupancy, rate and guest satisfaction, along with coordinating future days inventory control. + Handle guest compliments, complaints and concerns in an appropriate fashion to ens