Field Account Manager II

Field Account Manager II

Employer: Uniti. Kinetic, a business unit of Uniti (http://www.uniti.com/) (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com _________________________________________________________ About this Role: Kinetic is seeking a high-energy, results-oriented Field Account Manager to join our B2B team. In this role, you will be the face of Kinetic for our business clients, ensuring they have the most reliable fiber, voice, and cloud solutions to power their operations. You will focus on nurturing long-term partnerships, driving revenue through strategic upsells, and securing key account renewals. What You’ll Do: - Strategic Portfolio Management: Act as the dedicated consultant for a book of B2B accounts, ensuring Kinetic’s suite of services meets their unique operational demands. - Expansion & Upselling: Identify opportunities to upgrade client infrastructure, moving businesses to high-speed fiber, implementing advanced SD-WAN solutions, or expanding hosted voice services. - Retention & Renewals: Proactively manage the contract renewal lifecycle, utilizing a deep understanding of the telecom landscape to mitigate churn and ensure long-term loyalty. - ROI Advocacy: Conduct regular account reviews to showcase the reliability and value of the Kinetic network, aligning our technology with the client’s growth plans. - Technical Liaison: Work closely with Sales Engineering and Support teams to ensure seamless service delivery and resolve complex technical inquiries. What You Bring: - Industry Expertise: 3+ years of experience in Telecom, ISP, or Technology sales/account management. Knowledge of fiber-optic connectivity and VoIP is highly preferred. - Growth Mindset: A proven track record of meeting or exceeding expansion (upsell) and retention targets within the B2B sector.