Front Office Manager

Front Office Manager

Employer: Marriott. **Additional Information** **Job Number** 26073647 **Job Category** Rooms & Guest Services Operations **Location** 3600 Piedmont Rd NE, Atlanta, Georgia, United States, 30305 VIEW ON MAP (https://www.google.com/maps?q=3600%20Piedmont%20Rd%20NE%2C%20Atlanta%2C%20Georgia%2C%20United%20States%2C%2030305) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 08/01/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, Burgess Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Office Manager directs all front-of-house operations to ensure a seamless, high-touch boutique guest journey from pre-arrival to departure. This role is responsible for department budgeting, strategic hiring, brand standard compliance across multiple guest-facing touchpoints, and driving elite Marriott Bonvoy loyalty metrics. Core Responsibilities + Strategic Front Office Leadership Oversee total operations: Direct the Front Desk, Guest Services, Concierge, Bell/Door staff, and Valet teams to ensure unified service. + Manage department financials: Own the front office budget, control labor costs, monitor expenses, and approve departmental purchasing. + Optimize inventory & yield: Partner with Revenue Management to drive dynamic upselling programs, maximize Room Revenue, and manage overbooking strategies. Champion brand integrity: Ensure the property bridges its unique indie/boutique identity with Marriott’s rigorous global quality assurances. + Talent Cultivation & Culture Recruit and onboard: Architect t