IT Support Service Representative

IT Support Service Representative

Employer: Swagelok. Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers. Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development. We strive to be a company where we all can do our best work with a true sense of purpose and belonging. Be Connected. Be Valued. Be You. We hope you’ll consider joining our team. The IS Distributor Support Service Representative is responsible for providing first level support for Swagelok distributors, sales and internal support personnel and handles problems and issues related to day-to-day support of the Swagelok enterprise distributor business applications and business systems. Primary responsibilities for the IS Distributor Support Representative include using problem recognition, research, isolation and resolution steps to assess and resolve a range of problems using standard procedures or knowledge documentation. Key Responsibilities: - Acts as the first point of contact for distributors, sales and internal support personnel who have problems or questions about Swagelok enterprise applications and business systems. Demonstrates a commitment to delivering extraordinary customer service as demonstrated by quickly responding to distributor requests, and communicating with the distributors, sales and internal support personnel throughout the call management proce