PBX Phone Operator - Full Time, $35.84/Hour

PBX Phone Operator - Full Time, $35.84/Hour

Employer: The Walt Disney Company. Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: + 100% full coverage of healthcare for you and your eligible dependents + Tuition paid upfront at network schools + Free lunch + Free parking + Free theme park admission and much more! Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. **Responsibilities :** + Responsible for constant communication with Guests/Cast Members via a phone station + Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”) + Answer phones, dispatch guest calls, cast member and assist with any questions or special requests. + Previous computer experience- requires use of internet and other application systems + High guest service expectations, initiative and ability to hold a conversation with a Guest + Must remain calm in highly stressful situations and be knowledgeable of emergency procedures + Requires high attention to detail and exceptional listening skills + Must have schedule flexibility + Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge + May also be cross utilized with the following roles, including, but not limited to: + **Front Desk and Arrival Staff Agent –** Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation + **Concierge Agent** - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels **Basic Qualifications :** + Must hav