Front Desk Associate

Front Desk Associate

Employer: Atrium Hospitality. Hotel : Concord Embassy Suites 5400 John Q. Hammons Dr. NW Concord, NC 28026 Full time Compensation Range : 17.00 _Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors._ **What’s in it for you?** The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. + **Career Growth & Learning** – 40% of our management hires are internal promotions! + **Invest in Your Future** – 401(k) plan with company match. + **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options. + **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations + **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. + **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs. **Job Description** **What You Will Do** + Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. + Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm. + Support and train new front desk team members—you’re the friendly coach they’ll thank later. + Resolve guest issues quickly and professionally (bonus points if they leave smiling). + Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready. **What We Are Looking For** + Customer service experience – You’ve got the people skills and pa