Front Desk Manager

Front Desk Manager

Employer: Marriott. **Additional Information** **Job Number** 26076158 **Job Category** Rooms & Guest Services Operations **Location** 1535 Broadway, New York, New York, United States, 10036 VIEW ON MAP (https://www.google.com/maps?q=1535%20Broadway%2C%20New%20York%2C%20New%20York%2C%20United%20States%2C%2010036) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $35.58-$45.19 per hour **Bonus Eligible:** Y **JOB SUMMARY** Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. **CANDIDATE PROFILE** **Education and Experience** • High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team** • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Understands employee positions well enough to perform duties in employees' absence. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Supports daily Front Desk shift operations. **Supporting Progress Toward Guest Services and Front Desk Goals** • Supports day-to-day operations, ensuring the quality, standards an