Front Desk Agent

Front Desk Agent

Employer: Sage Hospitality Group. **Why us?** At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality. At Hotel Zags, we embrace: + Zag When Others Zig - A creative, unconventional spirit that thrives on the unexpected + Nature, Art & Play as Design Principles - Living walls, local art, and a gear shed that redefine the hotel stay + Active Urban Oasis - Bikes, boards, cameras, and bocce in the heart of downtown Portland + Retro-Modern Local Identity - 1960s geometric form meets Portland's contemporary creative culture + Community Courtyard Living - Fire pits, games, s'mores happy hour — hospitality built around gathering All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Hotel Zags and align with Sage Hospitality's commitment to genuine, meaningful connection. **Job Overview** The **Front Desk Agent** responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with time