Guest Service Agent

Guest Service Agent

Employer: Drury Hotels. Property Location: 8805 Orion Place - Columbus, Ohio 43240 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. - Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) - Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights - Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year - Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program - Retirement - Company-matched 401(k) - Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. - Assist guests in a friendly, efficient, courteous, and professional manner. - Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. - Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. - Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. - Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spi