Patient Care Technician

Patient Care Technician

Empresa: Kroger Family of Companies. Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation - Greet any customers or potential patients while in the front area or near the clinic - Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection - Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope) - Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow - Complete the registration process, placing the patient under the respective scheduler book for the provider on duty - Verify the patient or responsible party's identity using a government-issued source - Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR - Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR - Scanning all appropriate documents or alert the provider if they need to complete the scanning - Escort the patient to the ex