Representante de servicio al cliente

Representante de servicio al cliente

Empresa: Eaton Corporation. Eaton’s North American Sales division is currently seeking a Customer Service Representative. This is a hybrid role based in our Ellisville, MO facility. What you’ll do: The Customer Service Representative (CSR) is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with product, delivery, pricing, claims/returns and program information. This role will manage customer orders, including order entry, order changes, expediting orders and shipments with operations. The CSR will also be responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information In this role you will: - Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations - Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations - Accepts and processes written and verbal orders, following established business rules - Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry - Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests - Promotes customer sa