Salesforce Production Operations Manager

Salesforce Production Operations Manager

Empresa: U.S. Bank. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Production Operations Manager will lead a high-performing team responsible for end-user support, incident management, and defect triage across critical platforms including Salesforce, nCino, and PrecisionLender . This leader will provide strategic oversight of production operations, driving system stability, operational excellence, and continuous improvement across the support lifecycle. The role requires strong partnership and collaboration across a broad stakeholder landscape, including internal Product, Technology, Risk, and Business leaders, as well as external partners and vendors, to identify trends, prioritize enhancements, and deliver scalable solutions that improve user experience and platform performance. The Production Operations Manager will translate operational insights into data-driven recommendations, influencing enterprise decision-making and investment priorities. This person will be responsible for developing team capability and building organizational strength, fostering a culture of accountability, continuous learning, and career growth. The ideal candidate brings deep experience in production support and software delivery, along with strong knowledge of banking processes, enabling alignment between business workflows and technology solutions. Basic Qualifications - Bachelor's degree, or equivalent work experience - 10 or more years of experience with developing and impleme