Software Engineer - IVR Testing

Software Engineer - IVR Testing

Employer: PNC. Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Bilingual QA Tester within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Cleveland, OH or Dallas, TX or Birmingham, AL or Phoenix, AZ. Bilingual QA Tester (Spanish/English) – IVR Testing Summary: Seeking a bilingual (Spanish/English) QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences. Responsibilities: • Execute manual IVR and call flow testing in English and Spanish • Validate prompts, menus, routing logic, and error handling • Ensure Spanish translations are accurate and customer-appropriate • Document defects and support release validation Qualifications: • Fluent in Spanish and English (spoken and written) • QA testing experience, preferably in IVR/contact center systems • Strong attention to detail and clear communication skills PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Develops, tests and implements software solutions. - Designs software solutions to address business needs. - Writes code, tests and deploys software. - Prepares technical and procedural documentation required for software. - Maintains and debugs software. PNC Employees take pride in our reput