Supervisor, Consumer Engagement

Supervisor, Consumer Engagement

Empresa: Humana. Become a part of our caring community As a Supervisor, Consumer Engagement within the CWP Rx Enrollment segment, you will lead a team of associates dedicated to guiding members through pharmacy benefit education, enrollment, and activation. You will grow employee engagement, coaching for excellence, and ensuring a seamless member experience when transitioning from retail to mail-order pharmacy services. This role is important to supporting strategic programs that enhance consumer satisfaction, increase use of pharmacy resources, and contribute to Humana's Bold Goal of improving health outcomes. We ask that you have experience with growing talent, and making informed decisions that improve convenience and support better health outcomes. Important Responsibilities: Team Leadership & Coaching: - Supervise a team of Consumer Engagement associates to deliver high-quality service and meet performance targets. - Foster a culture of engagement, collaboration, and continuous improvement, celebrating successes and promoting Humana's values. - Provide regular feedback, conduct performance reviews, and facilitate training opportunities. Operational Excellence: - Oversee daily operations related to member education, engagement, and mail-order pharmacy enrollment activities. - Ensure adherence to established guidelines, protocols, and compliance standards across all team interactions. Member Experience & Advocacy: - Assess members' needs and address them, while supporting team members in delivering empathetic service to members. - Guide associates in using motivational techniques and personalized approaches to help members make informed choices about their pharmacy benefits. Strategic Initiative Support: - Coordinate team participation in special projects, campaigns, and seasonal events such as Annual Enrollment Period (AEP) - Collaborate with management, QA, and partners to implement new programs, share insights, and lead innovation. Quality & Compliance: - Mon