Housekeeping Supv. InterContinental Hotel $20/hr

Housekeeping Supv. InterContinental Hotel $20/hr

Employer: IHG. JOB OVERVIEW Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Control expenses and minimize waste within all areas of housekeeping. PEOPLE - Monitor performance and recommend disciplinary action in accordance with company rules and policies.Alert management of potentially serious issues. - Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. - Promote teamwork and quality service through daily communication and coordination with other departments. GUEST EXPERIENCE - Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. - Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.Advise employees of deficiencies and instruct on corrective action.Provide adequate retraining as needed. © 2012 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. IC/JD_Custo m Template/CMH-AMER/EN-US/US/04.2012 RESPONSIBLE BUSINESS - Assist with scheduling and room assignments to ensure proper coverage. - Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. -