Facilities Sr. Coordinator (Remote)

Responsibilities

Employer: CBRE. Location: Remote (U.S.) About the Role As a CBRE Facilities Sr. Coordinator, you will support a large telecommunications client by coordinating work order activities, vendor performance, site administration, and client communications across a portfolio of more than 2,000 locations. This role serves as a key liaison between client operations teams, vendors, and internal partners to ensure service requests are managed efficiently, operational issues are resolved, and service level expectations are met. This position is part of the Facilities Management function, which focuses on supporting the day-to-day operations of client facilities portfolios through maintenance coordination, vendor oversight, reporting, and service delivery excellence. The ideal candidate thrives in a fast-paced environment, demonstrates strong initiative, and can effectively manage multiple priorities while providing exceptional customer service. This is a remote position with occasional local site or CBRE office visits as needed and potential after-hours support during major weather-related events. What You'll Do - Coordinate communications between client operations teams, vendors, landlords, and internal stakeholders to ensure service requests are completed accurately and on time. - Manage reactive maintenance tickets by validating incoming requests, monitoring service level agreement (SLA) compliance, tracking vendor response times, and escalating delays when necessary. - Monitor and support resolution of open, blocked, and aged work orders while maintaining accurate records within facilities management systems. - Administer Move, Add, and Change (MAC) requests, including validating submissions, maintaining documentation, and ensuring successful execution. - Support site administration activities including site additions, terminations, mapping updates, scope revisions, and portfolio data maintenance. - Conduct pricing guide audits and validate site assignments, vendor alignmen