Assistant Front Office Manager

Assistant Front Office Manager

Employer: Marriott. **Additional Information** **Job Number** 26062514 **Job Category** Rooms & Guest Services Operations **Location** 77 NE Interstate 410 Loop, San Antonio, Texas, United States, 78216 VIEW ON MAP (https://www.google.com/maps?q=77%20NE%20Interstate%20410%20Loop%2C%20San%20Antonio%2C%20Texas%2C%20United%20States%2C%2078216) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 07/06/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, Bricton Group, Inc. (The). The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. In the absence of the Front Desk Manager take charge of the operations of Front Office Department. Primarily reports to Front Desk Manager and assisting with short- and long-term operational planning. Ensures guests have the highest quality experience. Serves as manager on duty for entire property in the absence of senior management. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following (other duties may be assigned): •Ensures the highest front office financial performance (upselling, room revenue, operation auditing, enrollments). •Demonstrates initiative regarding problem solving, staff training, team leading. •Manages and motivates the Front Office team in order to provide a high standard of service for customers. •Welcomes guests and fosters customer loyalty through friendly manner. •Develops high quality relationships with guests throughout their stay. •Handles any guest complaints or contentious issues that cannot be settled directly by tea