Assistant Front Office Manager

Assistant Front Office Manager

Employer: Marriott. **Additional Information** **Job Number** 26080930 **Job Category** Rooms & Guest Services Operations **Location** 14558 Woodinville Redmond Rd NE, Woodinville, Washington, United States, 98072 VIEW ON MAP (https://www.google.com/maps?q=14558%20Woodinville%20Redmond%20Rd%20NE%2C%20Woodinville%2C%20Washington%2C%20United%20States%2C%2098072) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Expiration Date:** 08/16/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, Columbia Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. What Success Looks Like: Your Impact + Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods. + Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable. + Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests. + Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc. + Ensuring that all safety and security policies and procedures are followed. + Assisting with the training, coaching and development of team members. + Assisting with interviewing team members. + Maintaining an up to date working knowledge of all property amenities as well as any special events. + Preparing daily reports and distributing as directed. +