Bellperson

Bellperson

Employer: IHG. **_RELATIONSHIPS:_** + Reports to Bell Captain, and Guest Services Manager. + Guests and visitors. + Front Office: Guest Relations, Concierge, Front Desk and Valet parking. **_RESPONSIBILITIES:_** + Welcomes guests and familiarizes them with the hotel and facilities. + Accompanies guests and delivers luggage to rooms. + Answers inquiries. + Informs Bell Captains, Guest Services Manager, and or the MOD of any challenges relating to the hotel or guest. + Able to give clear directions (Chicago). + Delivers packages, guest messages, and newspapers. + Informs Managers of guest challenges. + Keeps public area and bell storage area clean. + Notifies Engineering of any mechanical difficulties throughout the hotel. + Alerts Security of any suspicious occurrences or individuals in the hotel. + Understands responsibility during all types of hotel emergencies. + Provides services in absence of Door Attendant. + Attends meetings and hotel training sessions as required by hotel management. + At IHG we are committed to providing our employees with a safe, secure and healthy workplace.It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures. + Perform other duties, tasks and special projects as assigned. **_QUALIFICATIONS:_** + Able to work overnight shifts as needed + Ability to lift up to 70 pounds + High school diploma or equivalent; some college is preferred. + Service oriented. + Friendly, positive and good natured attitude with daily guest contacts, as well with hotel employees. + Ability to clearly communicate with proper grammar in English with guests/visitors, management and hotel personnel to their understanding. + Ability to be a clear thinker and can remain calm in pressure situations. + Must be conscious of culture differences. **The statements in this job description are intended to describe the essential nature and level of work being performed.