Front Office Manager

Front Office Manager

Employer: Marriott. **Additional Information** **Job Number** 26067379 **Job Category** Rooms & Guest Services Operations **Location** 10100 I 10 Service Rd, New Orleans, Louisiana, United States, 70127 VIEW ON MAP (https://www.google.com/maps?q=10100%20I%2010%20Service%20Rd%2C%20New%20Orleans%2C%20Louisiana%2C%20United%20States%2C%2070127) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 07/18/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, Garnet Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott. Job Description Front Office Manager Position Summary The Front Office Manager is responsible for the daily operation of the front desk and all guest-facing arrival and departure functions at City Express by Marriott. This role leads the front office team in delivering Marriott brand standards, driving Bonvoy enrollments, maintaining guest satisfaction (GSS/Medallia) scores, and managing the rooms inventory in coordination with revenue management. The ideal candidate brings prior Marriott-branded hotel experience and is comfortable operating in a bilingual (English/Spanish) guest and team environment. Key Responsibilities Oversee day-to-day front desk operations including check-in/check-out, reservations, guest requests, room assignments, and night audit oversight. Supervise, schedule, train, and