Front Office Mgr. - InterContinental Hotel and Conference Center Cleveland

Front Office Mgr. - InterContinental Hotel and Conference Center Cleveland

Employer: IHG. Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: • Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. • Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. • Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy. PEOPLE • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. • Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. © 2012 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Compan