Guest Service Agent - Conrad Indianapolis

Guest Service Agent - Conrad Indianapolis

Employer: Hilton. **Job Identification:** 212096 **Job Category:** Guest Services, Operations, and Front Office **Job Schedule:** Full time **Salary** $17/USD/Hourly **Equal Opportunity Employer** EOE, including disability/vets Conrad Indianapolis is looking for a **Guest Service Agent** to join the Front Desk Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand. As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 247 guest rooms, 15,000 square feet of flexible meeting space, and 2 food and beverage outlets: The Capital Grille and The Lounge with the added convenience of in-room dining _._ We are home to the city’s only hotel spa and are connected via skywalk to The Arts Garden and The Indiana Convention Center, giving teams and guests seamless access across downtown Indianapolis. **$500 sign‑on bonus available. Bonus paid after 90 days of continuous employment in good standing.** **_Want to learn more?_** Hotel Website (https://www.conradindianapolis.com/) , Instagram , Facebook (https://www.facebook.com/ConradIndy) **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Guest Service Agent** , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: + **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance + **Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately + **Provide hotel and