Guest Services Manager - Kimpton Hotel Fontenot

Guest Services Manager - Kimpton Hotel Fontenot

Employer: Kimpton Hotels & Restaurants. This Position is an Overtime Eligible Manager Position SUMMARY: As the Guest Services Manager, you’ll be responsible for providing quality guest service within the guidelines specified by hotel management. You’ll lead all Front Office Operations (Front Desk, IRD, Bell, Door, and Night Audit) by setting and maintaining a high level of guest service. Providing support for the line staff, scheduling for all areas of Front Office, and training of all employees. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Meet the desk agents to get any pertinent information. • Review Front Desk logbook for any other information or incidents. • Review all arrivals noting any special requests or challenges. • Assess whether any guest relocation will be necessary. • Follow established key control policy. • Ensure proper credit policies are followed. • Inspect all VIP arrival rooms. • Attend Wine Hour as specified as the monthly wine hour schedule dictates. • Assist guests with services and requests. • Knowledgeable of Fire and Emergency Procedures. • Run and attend departmental training classes/seminars when scheduled. • Performs all other duties as directed by immediate supervisors. • Complete other departmental duties as they become necessary. • Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, valet, Engineering, etc. is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. Supervisory Responsibilities: • Oversee and supervise all duties performed by all employees. • Create and post all employee schedules within the required time frame. • Coach, counsel, and discipline employees when necessary, using proper documentation and proper techniques. • Ensure that all employees are posted at their stations at posted time, and that they complete their essential duties before their departure. • Assist with all sick calls or tardine