Principal Customer Solutions Engineer

Principal Customer Solutions Engineer

Employer: Rocket Software. **It's fun to work in a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Customer Solutions Engineer a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas: **Requirements:** + Provide services to customers (75%) + Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks. + Contributes to design for specific deliverables and assists in the deployment Rocket products + Contribute to implement new solutions under the direction of Delivery Architects + Create proof of concept / proof of value technology analysis and pilots. + Conduct external and internal technical presentations/trainings to peer groups. + Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups. + Applies own subject matter knowledge to solve a variety of common technical issues. + Exercises independent judgment within defined practices and procedures to determine appropriate action + Participates as part of a team and maintains good relationships with team members and customers. **Team Leadership (25%)** + Ultimately accountable for Technical solution implementation for project. + Leads a team and communicates project status and risks to all project stakeholders on behalf of the team. + Use technical experience to give customer sound technical advice. + Responsible for knowing the Architecture, versions, and requirements. + Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources. + Coordinating with PM on technical comm