2nd Shift Part Time Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY 3 pm to 11 pm

2nd Shift Part Time Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY 3 pm to 11 pm

Employer: IHG. **Job Overview:** Check-in/out hotel guests in a timely manner and professional manner; process all payments according to established procedures. **Duties and Responsibilities:** Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner Register guests, issue room keys, provide information on hotel services and room locations Up-sell rooms where possible to maximize hotel revenue Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes Promote Teamwork and quality service through daily communications with other departments Perform other duties as assigned including guest room tours, concierge services, special guest requests etc. **Qualifications and Requirements:** High school diploma or equivalent, plus one year front desk/guest service experience preferred. Must speak fluent English. **This job requires ability to perform the following:** Frequently standing up behind front desk Carrying or lifting items weighing up to 50 pounds Handling objects, projects and computer equipment and use key boards to make reservations Communication skills are utilized a significant amount of time when interacting with guests and employees **Reading and writing abilities are used often** **Basic math skills are used often** **Will have to work weekends, nights and/or holidays** We’ll reward all your hard work with