Front Desk Supervisor - The Untitled Nashville Hotel at Bankers Alley, Tapestry Collection by Hilton

Front Desk Supervisor - The Untitled Nashville Hotel at Bankers Alley, Tapestry Collection by Hilton

Employer: Hilton. **Job Identification:** 209970 **Job Category:** Guest Services, Operations, and Front Office **Job Schedule:** Full time **Salary** $24/USD/Hourly **Equal Opportunity Employer** EOE, including disability/vets **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Front Office Supervisor** , you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: + **Supervise front office team:** Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery + **Lead day-to-day team operations:** Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback + **Lead guest issue resolution:** Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues + **Manage lobby flow:** Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact. **How We'll Help You Thrive** At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of l