Front Desk Manager

Front Desk Manager

Employer: Marriott. **Additional Information** **Job Number** 26066735 **Job Category** Rooms & Guest Services Operations **Location** 811 7th Avenue 53rd St, New York, New York, United States, 10019 VIEW ON MAP (https://www.google.com/maps?q=811%207th%20Avenue%2053rd%20St%2C%20New%20York%2C%20New%20York%2C%20United%20States%2C%2010019) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 07/17/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, MCR Investors. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members. Responsibilities: •Encourage and building mutual trust, respect, and cooperation among team members •Develop specific goals and plans to prioritize, organize, and accomplish work •Handle complaints, settle disputes, and resolve grievances and conflicts •Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results •Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met •Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates •Promote same day selling procedures to maximize room revenue and occupancy •Understand the impact of Front Office operations on the overall hotel su