Assistant Front Desk Manager - NCED Hotel & Conference Center

Assistant Front Desk Manager - NCED Hotel & Conference Center

Employer: ARAMARK. **Job Responsibilities** + Maintains a high level of customer service, hospitality, and professionalism. + Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving. + Supports team members in meeting and exceeding guest expectations. + Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information. + Assists with preparing and distributing weekly Group Summaries. + Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator. + Ensures effective communication between all departments. + Helps resolve guest, client, and staff concerns quickly and professionally. + Assists with reviewing Group Resumes and preparing teams for incoming groups and events. + Supports special billing processes, rate code understanding, and reservation accuracy. + Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA. + Helps prepare staff schedules, monitor labor needs, support PTO tracking, and minimize overtime. + Assists with payroll accuracy, timecard verification, and obtaining necessary signatures. + Supports coaching, corrective actions, and documented performance reviews as directed by the Front Office Manager. + Participates in conducting staff meetings and trainings. + Assists with interviewing and onboarding when vacancies occur. + Helps maintain safety, cleanliness, and organization of office and work areas. + Ensures compliance with local health codes and operational standards. + Performs other duties as assigned. + Schedules and prepares for staff meetings and trainings. + Prepares yearly performance reviews and schedules time to discuss with each employee. + When vacancies occur, participates in the interview process for potential hires. + Ensures that all employees understand emergency procedures so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion. + Retail responsible for