Reservations Agent - Hotel Commonwealth

Reservations Agent - Hotel Commonwealth

Employer: Sage Hospitality Group. **Why us?** At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest’s story is unique, and so is the way we serve them. Our approach isn’t scripted, printed, or tucked away in a handbook—it’s woven into the DNA of who we are. Here, _unscripted hospitality_ is more than a phrase; it’s how we turn every interaction into something memorable, authentic, and entirely our own. From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston—its vibrancy, quirks, and endless energy—with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe. This is more than just a role—it’s a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we’ll be proud of long after they’ve checked out. **Job Overview** Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership. Position requires flexible availability, including weekends **Responsibilities** + Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms. + Gathers needed information from customer in order to confirm reservation. + Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues. + Promotes the hotel and its services in order to capture customers and increase revenues. + Operates reservations system by entering and accessing data in o