Scheduling Specialist

Scheduling Specialist

Employer: Help at Home. **Overview** **Hourly Pay Rate - $19.23-$20.67** The Scheduling Specialist is responsible for staffing home care cases in a timely, thorough, and detail-oriented manner, ensuring the best possible match between clients and caregivers. Timely staffing is critical to achieving positive client outcomes and maintaining continuity of care. This role may involve periods of high activity, particularly during agency growth or when caregivers are unable to work previously scheduled shifts. This role requires frequent communication with caregivers and clients, creating and maintaining accurate electronic schedules, coordinating staffing coverage, and ensuring caregivers submit complete and timely service documentation. The Scheduling Specialist must effectively manage multiple priorities, respond quickly to scheduling changes, and provide exceptional customer service while supporting the agency's commitment to quality care. **Responsibilities** **Schedule Coordination** + Coordinates client and caregiver schedules by understanding care plans, service frequency, and volume of services, and filling open shifts with appropriate caregivers. + Creates and modifies schedules in scheduling software in a timely manner, ensuring all schedules are accurate and up to date. + Communicates weekly with clients and caregivers regarding service satisfaction, scheduling needs, and service delivery. + Identifies and follows through on opportunities to provide services to new clients using positive and professional customer service techniques. + Participates in staff meetings with the Supervisor and other office staff. + Performs light clerical and administrative office duties as needed. + Performs other related duties as assigned. **Compliance** + Learns and maintains knowledge of applicable licensure regulations and program requirements governing scheduled services. + Communicates with the Care Team regarding complaints, incidents, risks, or service concerns in a timel