Caregiver Service Specialist

Caregiver Service Specialist

Employer: Help at Home. **Overview** As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking a **Caregiver Service Specialist** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Caregiver roster management – maintain preferences and desired hours and ensures information is accurate and update to date in all systems + Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service. + Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc. + Proactively reaches out to new caregivers to welcome and support them. + Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities. + Reviews caregiver satisfaction surveys and takes actions where needed. + Appropriately handles caregiver questions and issues + Performs other related duties as assigned. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills; ability to multitask and manage multiple responsibilities. + Able to supervise staff and provide necessary feedback to improve overall services. Iden