Product Manager - Machine Learning Intelligence Operations

Product Manager - Machine Learning Intelligence Operations

Employer: JPMorgan Chase. JPMorgan Chase Consumer and Community Bank (CCB) is seeking a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager. This role will support the Transcription and Conversational Insights Product Area. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences. As a Product Manager in Machine Learning & Intelligent Operations (MLIO) team, you will define the strategy for your product, design, and execute on the product roadmap while embracing the latest Artificial Intelligence (AI) technologies and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team's priorities to maximize the value of the product and the work of the modeling and development teams. Job responsibilities - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications - Lead agile product teams that include product associates, data scientists, machine learning engineers, and data analytics members - Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance - Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories - Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities - Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume - Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governan