Front Desk Manager - Stanley Hotel

Front Desk Manager - Stanley Hotel

Employer: Sage Hospitality Group. **Why us?** At The Stanley Hotel, you’re not just taking a job—you’re joining a team at one of the most unique and recognizable hotels in the country. Our guests come here for more than a place to stay, and the front desk plays a huge role in making their experience memorable from the moment they arrive. As Front Desk Manager, you’ll lead a team that sets the tone for every guest stay. You’ll have the chance to coach and support your team, keep daily operations running smoothly, and jump in to create great guest moments when it matters most. We’re looking for someone who enjoys working with people, stays cool in a fast-paced environment, and takes pride in delivering great service. In return, you’ll be part of a supportive team, have room to grow, and get to work in a one-of-a-kind setting every day **Job Overview** The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents. **Responsibilities** + Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner. + Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. + Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. + Coor