Front Desk Supervisor, Wheeling Island Casino

Front Desk Supervisor, Wheeling Island Casino

Employer: Delaware North. **The opportunity** Delaware North Gaming is hiring full-time Front Desk Player Rewards Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guest needs are being met in a positive manner. If you are looking for a role offering teamwork, excitement, and career growth, apply now. **Pay** $14.50 - $14.50 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . **What we offer** We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: + Weekly pay + Training and development opportunities + Employee discounts + Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. **What will you do?** + Adhere to marketing plans and implement promotions and giveaways as directed + Develop logs and maintain an efficient stock of materials necessary + Investigate and resolve guest complaints and issues in a timely manner + Maintain strict confidential guidelines concerning all guest interactions and records + Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner **More about you** + High school diploma or GED required + Minimum of 2 years of supervisory experience in the guest service field + Experience in casino marketing systems preferred + Must be able to obtain a state gaming license + Working knowledge of Microsoft Office Suite **Physi